No, all orders must be placed via our website. 
We cannot take bookings or enquiries via direct message on our social media accounts. We have an intregrated quote, ordering and billing system as part of our website. We also have a form which needs to be completed with all the information we need to have in order for our friendly team to get back to you asap. Thank you
Go to our get in touch form here

As we are a custom cake studio all our products are made fresh for each order. If you are needing a cake in a short turn around, please make your enquiry via our website to see if design can be accommodated.

If we have confirmed that delivery is an option for your order then the delivery time will also be confirmed. We often get asked about requesting delivery times. The reason you cannot request this is that delivery times are set due to scheduling and location. Please ensure someone is home to accept the delivery. If you are not home, the order will be left at the door.

Not all customised orders can be delivered. Please make your preferred option and this will be addressed once the quote is prepared.

If delivery is confirmed by us the delivery fee is calculated on the distance travelled. If your cake requires assembly on site, this cost will be factored in.  These items will show on the quote if applicable. Otherwise all customised orders are strictly pick up only. 

No Deliveries on Sunday Pick up only.

There are several ways to go into our online shop. You can click the shop now button on the top right of the page or you can scroll through the home page, or our shop section and view certain highlighted products from the shop page. If a product sparks your interest simply click the shop now page. Cakes by Laura also has a blog like feature on the home page where we will constantly update you of any new products/information we would like YOU to know, from here you are also able to jump to the shop page easily. 

In the shop page you can browse the items by category or simply scroll down and use the page navigation to view the items you desire. 

To choose an item, simply click on one of the items and select the preferences you desire. 

Once you have chosen the preferences ( Size, Flavour, Topping, Finishing - If applicable) proceed to add to cart. If you would like to continue shopping you can click the shop more button or you can proceed to the checkout by clicking the checkout button highlighted in pink. If you would like to review your cart you can do this by clicking the shopping cart icon on the top right of the page and click view cart. 

In the View Cart page you are able to review the products you have chosen or add the quantity or remove the product you have chosen. Once you are happy with your cart you can also proceed to the checkout from here by clicking the "proceed to checkout". 

In the checkout Page, it is mandatory to enter your billing details and you must choose whether you want the cakes, sweets, treats, gifts and more to be delivered or if you want to pick up the goods yourself. If you choose delivery, you must add your postcode and the system will automatically add the delivery cost to your total. Once you have finished doing so, proceed to click the PAY NOW button and you will be redirected to the payment gateway to enter your credit card details. 

If you are having any issues on how to shop with us, feel free to contact support at info@cakesbylaura.com.au
 

No we don't.
Our payment options are bank transfer, credit card over the phone, or cash.
Paying in cash does not change or alter the cost of your order.

There are strickly no changes to cakes or items  that you purchases from our shop.

If you require a custom cake please request a quote first. 

We kindly request that you do not change the subject line when you receive an email, quote, or invoice from the Cakes By Laura Online Customer System. Keeping the original subject line intact helps us to process your requests and communications more efficiently, ensuring that we can serve you better.
 

All orders must be placed directly on our website for security and efficiency. Unfortunately, we do not accept orders placed via email.

When we are asked about if a date or time is available, it does not mean it is confirmed. You need to place the order via our website, we then send a quote, if quote is accepted we will  send you invoice and then the payment needs to be made for the date to be confirmed.

Dates will not be held without a confirmed quote from Cakes By Laura. 

If you have completed your order on our website but did not receive a confirmation email, please check your spam or junk folder first. If there's still no confirmation, your order may not have been accepted, so please try placing the order again or contact our support team for assistance.

You can shop online with us. 

Please do not direct message us on social media for you orders with Cakes By Laura. You will need to contact us via the website for all orders updates and communications. https://www.cakesbylaura.com.au/contact-us/

Our office business hours differ from our baking hours. Office hours are from 9am - 3pm. I am busy creating during baking hours and am not always on social media. Messages can be missed, so therefore all orders and communications are via website system. Emails and website orders are replied to within 24 hours by our office.

Delivery times cannot be requested. Should the cake be required early in the morning it is recommended that delivery be arranged the day prior. 
No Deliveries on Sunday Pick Up only.
It is also important to note that not all customised orders can be delivered. Please make your preferred option and this will be addressed once the quote is prepared. 

Whilst we love that people love the designs that we create, we understand that you may like a different style. we do not do a straigh copy. Instead we take your favoirte elements and design a unique cake for your event.  If you would like to request a quote for a custom cake order go to this form here

Yes, tasting cakes are baked to order, one week notice is required for these. Sample boxes can be arranged with 3 - 6 flavours. Please contact us for prices. 

Once an approx price has been established and date availability has been confirmed a consultation can be scheduled. Time of consultation is 30 min. 

Our fondant cakes have been shelf life tested at an accredited food laboratory.
Cakes are best stored at ambient/room temperature 23c. 
In the warmer weather store cakes near air conditioning to keep cool. 
Fondant cakes are not stored in the fridge, as this will ruin the fondant once taken out.  Store in a cool place away from heat and direct sunlight. 
Cut with a knife dipped in hot water for a clean cut.

A coffee portion is 2.5 cm  x 2.5 cm x height of the cake, typically known as a finger slice. Dessert portion 2.5 cm x 5 cm x the height of the cake. Our cake height is approx 6 inches.

Cake sizes are calculated on an industry standard to ensure you have enough cake.  If you have a main dessert as part of your menu, then a coffee serve is required. If you have no other desserts or sweets offered a main portion is required. If a dessert table is being arranged a coffee portion is required as your guests may enjoy other treats as well. This is a guide as to how cake is serve and calculated, however if you prefer to have left over cake, serve a larger portion or would like the cake to be all eaten by the end of your event please let us know so cake sizes can be adjusted. We are not responsible for the cutting of cake at your venue

All our cakes are baked as needed so super fresh for each order, at the end of your event any left over cake can be stored at room temperature for approx 7 days or up to 2 weeks in the fridge. Alternatively it can be cut into portions and frozen for up to 6 months to be enjoyed another day. 

All mud cakes should be cut with a hot knife to give the cleanest cut. 
Simply dip either knife ( straight edge or serrated) into boiling water, wipe off excess water and cut cake. If you would like cutting instructions please let us know. 

Of course you can! This gives you and your guests the opportunity to enjoy more than one flavour. This is at no extra cost. 

Unfortunately no, all our hand made figurines are made strictly for our custom cakes.

Yes, we do. A deposit is required for any custom topper to be ordered as there are no returns on these should you change your mind. 2- 3 weeks notice is required.

We work with a reputable florist, choosing only a premium flowers. 
Not all flowers are suitable for cake, contact us for further information, colours of all flowers may vary on availability and seasons.

Yes, we do. We love matching favours to your cake for you guests, there are many options ! Cookies, cake pops, macrons, mini cakes just to name a few. The benefit from having the same company make your favours and cake is that all colours and design elements will match.

We make lots of treats for dessert tables, to compliment your cake, and cater for your guests. However we do not style them.

No, we are not an allergy friendly kitchen. We have several different types of flour and nuts, eggs etc in our kitchen. While great care is taken, it cannot be guaranteed that products are allergy friendly. We recommend that anyone with an allergy not consume our products.

Deposits are a confirmation that you would like to proceed. Deposit is non refundable, should you need to reschedule the event a credit note will be issued which can be used for other events. Christmas, Easter, Mother’s Day etc.

Cakes By Laura is not responsible for cakes once they leave the studio or after they have been delivered to the venue.

Cake should be placed flat in the boot of the car or FLOOR of the front/back seat. 
 
Cakes should not be transported on the front seat as the angle may cause damage to the cake structure and any figurines on top. 

The delivery company/person is just that, a delivery service. The items delivered will remain in box and the delivery company/driver is not allowed to take the items out for set up under any circumstances. 
They understand the care that is needed to deliver but do not offer unboxing or set up. 
If an assembly is required this will be quoted for.